With osTicket deployed, one of the first things you’ll want to do is add Agents. Find out what agents are and how to add them. I recently demonstrated how to deploy the open-source osTicket trouble ...

Finance teams are typically plagued with a great deal of "busy work," according to the leaders of Ramp, who are betting that new forms of artificial intelligence will ease the burden that is placed on ...

AI integration is moving at an astonishing pace. Just a few months ago, we were coming to terms with the idea of AI agents, or what the buzzword mavens call "agentic AI." Now, we're starting to look ...

OpenAI launched an agent builder that the company hopes will eliminate fragmented tools and make it easier for enterprises to utilize OpenAI’s system to create agents. AgentKit, announced during ...

As AI agents grow ever more capable, enterprises racing to put them to work across applications, workflows, and products face a new challenge: ensuring an agent does what it’s supposed to do when it’s ...