Avaya ranked as the leading contact center provider in Japan for the 12th consecutive year, 53.4% of the licenses shipped in 2011. This is the last of three No Jitter posts on the contact center ...
"Avaya Professional Services: We've hired people who understand the Cisco ICM--Because we are removing so many ICMs." Last week, in the first part of this series, I opened with a selection of tweets ...
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