If you bank online, you may have used a chatbot to resolve a conflict or find an answer to a question. The top 10 largest commercial banks all use chatbots as part of their customer service repertoire ...

If you’ve used your bank’s chatbot feature, you’ve probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a task, ...

A report by the Consumer Financial Protection Bureau highlights how AI-powered chatbots, if poorly deployed, can harm consumers of financial services. The Consumer Financial Protection Bureau, a ...

NEW YORK -- Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That's what the ...

Humans might have a powerful tool for defeating the artificial intelligence bots: frustration. A report from the Consumer Financial Protection Bureau this week finds that almost everyone who interacts ...

AI is quickly transforming the banking world. If you use online banking, there’s a good chance you’ve experienced at least some of this firsthand. More than half — 54% — of bank customers have used a ...

New York (CNN) — If you do business with a bank or other financial service provider, chances are you may have dealt with “chatbots” at some point when you have a question about your account or are ...

If you’ve tried to get customer service online in the past year or so, you may have gotten stuck in a “doom loop,” where an AI chatbot keeps repeating the same questions. It’s incredibly frustrating.

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

Pan African financial institution, United Bank for Africa (UBA) Plc, has in the last three years won the hearts of its customers with its artificial intelligence chat bot, LEO, which has proven to be ...