A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

About the Training: CSR and Sustainability have emerged as a strategic priority for organizations,leading them to find ways to realize the full potential that CSR offers as a strategic management tool ...

This challenging 2-day course enables participants to acquire the skills and competencies required to become certified as global CSR practitioners. Through specialized, detailed and highly focused ...

The term corporate social responsibility (CSR) brings to mind eco-friendly practices, inclusive work environments and treating employees with dignity. A new twist on CSR is emerging and bringing the ...

Corporate Social Responsibility (CSR) has become prominent in the language and strategy of business. Governments and international governmental organisations are increasingly encouraging CSR and ...