Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

I have been using Windows since the days of Windows Vista, and Windows' setup for managing sounds has always felt inadequate. It feels like a small process Microsoft decided to complicate—adjusting ...

Reports of low volume plaguing iPhone calls have picked up in 2024 and today we want to provide potential fixes to those dealing with the issue. Owners of various iPhone models including the iPhone 11 ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Imagine if the ...