Like self-checkout kiosks—perhaps even more so—automated phone menus are a prime example of shitty automation. They are exemplars of the kind of automated system that no user asked for, that are ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Balto, a call center automation startup based in St. Louis, Missouri, ...

To the editor: Automation may be touted as the way to a better future, but really it’s just another way for businesses to save money by making customers shoulder some of the work. Even though ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The shift to digital during the pandemic put pressure on customer service ...

Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center. A customer service call can make or break ...

Evernote founder Phil Libin is betting big on conversational bots. He left the now-famous startup he launched in 2007 last year to join venture capital firm General Catalyst, and he sees ...

NEW YORK, July 31, 2024 /PRNewswire/ -- RapidSOS, the intelligent safety company, today announced Alarm Call Automation, a new solution to address the growing volume of sensor-initiated alarm calls ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...