Knowledge is the key to high-level intelligence. How a model obtains, stores, understands, and applies knowledge has long been a critical research topic in machine intelligence. Recent years have ...

We need to set a foundation to ensure we can effectively leverage the overwhelming volume of data, draw truly meaningful insights and continuously adapt. In today’s digital world, experiences can make ...

I have long been interested in how companies can capture, structure, and apply the knowledge and insights embedded in customer support transactions. Watching the progress in this area has been a long, ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The report emphasizes the importance of customer knowledge sharing in today’s competitive market, where customers demand instant, personalized, and relevant information. Traditional methods of ...