James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

The million-dollar question: Is a customer experience investment worth it? Find out why this is a flawed question in this e-book. Customer experience happens whether you're intentional about it or not ...

In today's fast-paced, digitally driven world, a lot of businesses have started realizing the importance of omnichannel strategies, especially when it comes to serving customers’ demands. Still, some ...

Much has been written about creating a compelling client experience and its importance to firm growth. With that, consciously designed client experiences lead to much more than happier clients, client ...