A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

While lawyers are increasingly expected to take responsibility for bringing new business to the firm, few have the skills and fewer have the desire to develop the skill. Firms have responded by ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

“Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly ...

Annually, Ghana joins the rest of the world in celebrating “Client Service Week”, a key aspect of service provision ...

If we live in a service economy, where’s the service? That question is asked hundreds of thousands of times a day by disgruntled customers, right here in the good old U.S. of A. Are they asking it of ...

Much has been written recently about the importance of business development and client service training for lawyers. But while lawyers are increasingly expected to take responsibility for bringing new ...