Cost-control efforts in the contact center needn't entail across the board cuts, mandated call times or forcing unwilling customers into automated systems. With the current economic challenges, many ...

It is estimated that 50% of the U.S. population has a chronic disease, and caring for them is consuming 86% of healthcare costs. Many organizations still rely on traditional chronic care models ...

Remote patient monitoring improved outcomes and decreased costs in more than 4,000 hypertension patients, new data shows. “Traditional methods for diagnosing and treating hypertension, which is the ...