A baker who’s gone viral in the past for sharing her frustrating experiences with customers at work has done it again. At the end of August, Abi Caswell, owner of Batter bakery in Hammond, Louisiana, ...

No matter how long someone works in a specialized field, there will always be customers who think they know more. One cake decorator found that out the hard way when a difficult older customer refused ...

After an unhappy customer complained about a cake order she claimed was not worth the high price, the baker of the cake responded with a public video, insinuating an ongoing battle between the two.

Bettina Makalintal is a senior reporter at Eater.com, covering restaurant trends, home cooking advice, and all the food you can’t escape on your TikTok FYP. Previously, she worked for Bon Appétit and ...