According to new research from ACCENT Marketing, the key to a successful customer engagement strategy on social media is to understand how Facebook, Twitter and other social channels are used by ...

One centralized platform connecting in-store, online, and customer data to power modern retail marketing ...

LAS VEGAS--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ®, today launched Verint Engagement Data Insights ™ providing business users no code, no training, self-service ...

AUSTIN, Texas--(BUSINESS WIRE)--Cart.com, a leading provider of unified commerce and logistics solutions that enable merchants to sell and fulfill anywhere, today announced that LUMINESS, the market ...

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better ...

TransactionTree Appoints Kevin Saum as Chief Executive Officer to Lead Next Phase of GrowthThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Jan 8, 2026– TransactionTree, a retail technology company ...

Personalized at scale. AI adapts in real time, and it’s able to recognize frustration, predict needs and tailor engagement. Customers expect businesses to be available anytime, anywhere. AI is making ...

Joyz Cloudtech Pvt Ltd is shaping automation-driven enterprise operations with AI-powered, integration-first solutions for scalable digital transformation.

TOKYO, Oct 13, 2023 - (JCN Newswire) - - Fujitsu today announced the development of a system that allows customers to easily complete transactions in a concise manner at all branches of the 77 Bank, ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. We’ve all experienced bad customer service. I tried to resolve a ...