"The customer is always right." So said Harry Gordon Selfridge, the retail pioneer of the early 1900s, who is usually credited with coining that phrase. For over a century, it’s served as a practical ...

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The difference between a customer and a consumer could seem arbitrary on the surface. But to Phil Bak, the CEO of America Customer Sentiment (ACSI) Funds, the distinction is vital. "A consumer can ...

Every business is built on the back of its employees, but every successful business is built by the loyalty of its customers. Every business is built on the back of its employees, but every successful ...

On its face, there’s nothing necessarily political about the mantra that the customer is always right. It can buck up the patience of an exasperated shopkeeper dealing with a finicky patron or push ...

Harry Gordon Selfridge, founder of the famous London department store, is credited with coining the phrase ‘the customer is always right’. This simple saying has been a business mantra for well over a ...

It’s one of those unquestioned truisms that the customer is always right, but there are a few exceptions to that rule that you may want to consider adopting. For example, if a customer complains about ...