Striking up personal connections with customers is key to standing out from the competition, said executives from this year’s four Hot Concepts! Award-winning chains. Though the winners — a sexy ...

It’s easy for businesses to get swept up in the day-to-day pursuit of increased market share, higher ROI and bigger bottom lines. While it’s crucial for organizations to be forward-thinking and ...

Forbes contributors publish independent expert analyses and insights. I write about retail and the forces that are redefining shopping. Champs Sports, a division of Foot Locker Inc., has introduced a ...