Throughout this project, Bowdoin will build on our current use of Workday to transition from discrete uses of various administrative systems to one single enterprise system. Establishing this ...

Without governance, customer experience quality degrades, technology and business projects compete for resources and coordination becomes difficult. “Exceptional customer experiences are the only ...

The term "governance" might feel out of place in the context of customer experience innovation. In fact, to some, creating a governance process might sound limiting or even stifling. But as a customer ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

If your business is to achieve benefits from a new business system, executive management must define a framework for handling the project. A friend of mine, paraphrasing an old Gartner review on ...

Can project portfolio management (PPM) help prevent IT failures? To find out, I spoke with David Hurwitz, Vice President of Marketing, and Steve Romero, IT Governance Evangelist, from CA's Clarity PPM ...

The best governance structures are those that align with and reinforce a culture of accountability, transparency, and agility. In Nairobi’s Upperhill, a project consultant wraps up the software ...

Menu Information Technology Governance Lifecycle of an IT Project Request an IT Project Governance provides direction, oversight, and continuity to Miami’s strategies for the provisioning and support ...