Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

HEIDELBERG, Germany -- People who have taken customers surveys only to be left wondering if anyone paid attention to their feedback can rest assured if you take the Installation Management Command ...

PRESIDIO OF MONTEREY, Calif. - Courteous customer service is something that can quickly change an individual's opinion and can often be more important than other factors in determining the overall ...

February 23 2010: The International Customer Service Institute (TICSI) has launched a free online customer service assessment and benchmarking reporting solution. This online assessment tool and ...

New partner assessments now available on Taleo Assessment; Taleo also unveils additional proprietary assessments for campus and customer service hires London, UK - Taleo, provider of on-demand talent ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Oxford City Council has said it has "excelled" in its Customer Service Excellence assessment, netting 13 compliance plus ratings. The assessment, completed at the end of November, included thorough ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Kuwait, 21 January 2014Service Hero, Kuwait's only annual customer satisfaction index, today revealed the top three companies nominated in each of the 16 industry categories, based on customers' ...