In South Korea, AI avatars are everywhere. They offer detailed product information in supermarkets, conduct lessons for students, and provide in-depth explanations of insurance products, including ...

NEWARK — Libby is young, friendly, and eager to help travelers at Newark Liberty International Airport find their way toward baggage claims or connecting flights. Just don’t ask her any questions.

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 — Today at ServiceNow’s annual customer and partner event, Knowledge 24, ServiceNow (NYSE: NOW), the AI platform for business transformation, showcased AI ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

The quality of customer experience (CX) depends on how well a company treats and communicates with its customers, plain and simple. Executed well, it can leave clients coming back for more; get it ...

Customer and employee service avatars demoed for ServiceNow Now Assist, powered by NVIDIA speech, LLM, and animation generative AI technology, highlight the potential for even more engaging, personal, ...