Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...
MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...
The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...
Unifor confirmed that bargaining opened on behalf of nearly 6,000 members of Unifor Local 2002 employed by Air Canada ...
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