ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...

The Motor Ombudsman has reported a 14% rise in used car disputes in 2025, alongside a warning that good customer service remains paramount for retailers as used car transactions climbed to nearly ...

Online, KLM is being flooded with complaints from customers about the Dutch airline’s poor customer service. KLM blames it on bad luck with snow cancelling many flights last month, and a Schiphol ...

This May, the Financial Ombudsman Service (FoS) reported a 67% year-on-year spike in consumer complaints, with 141,846 lodged in the last six months of the year alone. Of all the sub-sectors, it was ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...