Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

Though many companies are now using social media to acquire new customers and increase brand awareness, few are using social media channels for customer-service objectives, according to a survey from ...

This sponsored post is produced in association with Desk.com. Dedication and selflessness are the two pillars that every successful customer-centric business is built on. A lot has changed since ...