Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? Submit a Customer Service Request through ...

Need to Report a Facilities Issue? Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? The ...

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

And while customer service organizations are finally shifting away from reactionary to more proactive service, in highly competitive markets disrupted by customer-centric business models, proactive ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

If you have a customer service request or inquiry, it pays to be patient. StackSocial writes that helpdesk software will send users who submit inquiries too close together to the back of the line, ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

If your customers were asked about the quality of your customer service, what would they say? Would they respond that your business offers superior customer value and superior customer support? The ...