We have heard you and we’re fixing it. We know it seemed to many of you that we weren’t listening at all. But we were well aware that our customer service was not up to your and our standards. We’re ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

I’m a supervisor with not much experience and still learning. I do make mistakes, but I’m pretty good at taking responsibility and rectifying my mistakes. There is a customer service supervisor who ...