Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Convenience store operators are putting customer-facing technology first as they focus on long-term growth. Specifically, nearly six in 10 of the c-store operators surveyed view securing customer ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...