Guardian earns three medals; Nationwide and Prudential secure two apiece across six digital experience categories . NEW YORK, ...

Now in its tenth year, the awards program evaluated 24 leading health insurers using Corporate Insight's comprehensive Health Plan Experience Benchmark framework, which assesses functionality, design, ...

In an illustration of how difficult it can be to navigate digital health insurance channels, the inaugural J.D. Power U.S. Healthcare Digital Experience Study has found that 42% of insured adults say ...

Insurity’s new survey finds that policyholders overwhelmingly prefer hybrid service models, blending automation with optional human support and personalized communication HARTFORD, Conn.--(BUSINESS ...

According to the J.D. Power 2025 U.S. Claims Digital Experience Study, customer satisfaction surges when the claims process is managed digitally, but most customers still find themselves needing to go ...

TROY, Mich.: 8 April 2025 — Health insurance members across both commercial and Medicare Advantage plans are increasingly using their health plan’s websites and mobile apps as their primary conduits ...

TROY, Mich.: 2 Dec. 2025 — The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their ...

With customers saying their average auto repair cycle time has doubled in the past two years—now topping 23 days—and the average home repair cycle time increasing as well, insurers need to work harder ...

Life moves so quickly today that it’s easy to feel like everything is happening at once. In a world like this, financial ...

Remember the hassle of filing an insurance claim a decade ago? The paper forms, the endless phone calls, the waiting for a claims adjuster to maybe, possibly, squeeze you into their schedule next week ...

J.D. Power finds digital channels are often lacking for participants. As retirement plan customers increasingly rely on digital channels for managing their financial futures, the quality of those ...