Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true, why aren’t your customers buying more? Perhaps ...

No company lasts very long without good customer service. Fabulous new products, a terrific customer base, creative management, great cash flow - all of that isn't worth a tarnished dime if the ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

SmartMoney's Jen Wieczner discusses tips for handling customer-service representatives in order to have the best chance of achieving your desired resolution of your problem.

Customer service leaders continue to note the many cost benefits of rep enablement technology, especially as they continue to navigate trying economic times. However, what they may be overlooking is ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...