In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

As the job market becomes increasingly driven by technology, businesses of all sizes are adopting new strategies to streamline their operations. The concept of virtual assistants (VAs) began with ...

The automaker is reportedly using Microsoft’s Azure cloud service and OpenAI’s tech to develop a new virtual vehicle assistant. The automaker is reportedly using Microsoft’s Azure cloud service and ...

Never hire a general “virtual assistant”; instead hire people that are specialized. Here’s the truth about the success of my virtual team of specialists: I don’t like people to do just mindless tasks.

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Google Assistant was announced at the Google I/O developer conference back in 2016, and made its official debut on Pixel phones in October of the same year. The basics of Google Assistant are easy to ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

As small businesses integrate AI-powered virtual assistants, they must ensure security and data privacy and have a clear plan for how and why this technology is being adopted. Nathan Eddy works as an ...