It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

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