Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...
The growth of IP rights makes effective management more important than ever. Lynann Butkiewicz introduces a comparison of IP software and services providers Searching for a software product that best ...
Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...
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