Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...
Alistair Bone is joined by Maggie Watkins, Founder of Maggie T. Watkins Consulting, and expert in crafting and implementing effective Client Feedback programs. Together, they unpack the critical role ...
Difficult conversations between agencies and clients may never be comfortable, but they’re powerful opportunities to build trust, writes CX Lavender’s KaLing Ng. She outlines six essential lessons to ...
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