Is Lync moving into the contact center? Slowly. It seems it is still is a little too early to say surely. I have to thank Matt Brunk for his quite unintentional lead-in to my first post of 2012. His ...
Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...
IRVINE, Calif.--(BUSINESS WIRE)--Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications Center (ZCC) contact ...
prairieFyre’s Contact Center for Microsoft Lync Version 5.10.1 adds features to increase contact center productivity and efficiency OTTAWA, Ontario--(BUSINESS WIRE)-- prairieFyre Software, a Microsoft ...
DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has achieved Microsoft Lync 2013 ...
Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...
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