We developed short patient experience surveys that were sensitive to our broad quality initiative, were meaningful and acceptable to patients, and had good response rates. Objectives: Patient-centered ...

That’s how long healthcare organizations have been surveying patients to understand their experiences and how they match up with care delivery. The drive to measure patient experience (PX) started in ...

Patient-provider communication quality metrics at safety net hospitals are indirectly affected by changes in regional market factors that influence patients’ demand for care. Objectives: To evaluate ...

Please provide your email address to receive an email when new articles are posted on . GENEVA — An innovative patient-centered survey allowed for collection of feedback on the patient experience and ...

In a large cross-sectional analysis of surveys of patient experience in emergency departments (EDs), responses to multiple survey items reflected a single underlying overall experience and showed ...

Well over a decade ago, the way we measure patient experience was transformed when the HCAHPS survey was launched. Hospitals had been measuring patient experience using an array of tools with ...

One year ago this March in a Health Affairs Blog post, leaders of the Patient Experience Policy Forum (PXPF) published a vision for taking patient experience measurement and reporting to a new level.