In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Generative AI laid the foundation. Models like GPT and DALL·E have sparked a major shift in how computers create text, images, and videos that feel almost human. Fueled by massive datasets, these ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. Imagine this: A critical project deadline is looming, your ...

Since its conception, the fire service has been operated on one global idea. When something happens, we react and respond. This principle makes sense given the reason why fire departments across the ...