The drama started on New Year’s Day, inside the cloistered walls of the private Facebook group PHILAQUEENS. Reservations for ...

It's become increasingly common for restaurants to charge customers' credit cards even before they step foot into an establishment, let alone order food or drinks. Referred to as a "reservation fee" ...

Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has written more than 1,500 articles and blog posts about the hospitality industry, including for Food & ...

Hotels change hands all the time, but ownership and operation of a property shouldn't affect an existing booking — right? Unfortunately, we're seeing the opposite unfold before our eyes this week. As ...