For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

Here are eight strategies to increase the power and effectiveness of your customer service training. Each is intended to add meaning to the effort for all involved and to provide results that are ...

WASHINGTON — Metrorail operators are being put through new training in "state-of-the-art" simulators, WMATA said Friday. Metro’s Safety and Readiness department is implementing the new training ...

Virtual reality (VR) has arrived in the fire service as a transformative tool for enhancing training effectiveness and realism. Immersing students in a virtual environment that’s a familiar setting, ...

A Service Animal in Training (SAIT) is any animal in the process of undergoing training to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, ...

In today's business landscape, customer expectations are higher than ever before. To deliver exceptional field service, technicians must be equipped with the right knowledge, skills, and tools.

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

The U.S. Secret Service acquired an authentic, decommissioned Marine One helicopter (VH-3D 351 model) for its training center. This upgrade significantly improves training realism, allowing agents to ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

Daimler Truck North America announced the opening of its expanded Detroit Service Training Center, which will be used to train technicians in electric powertrain service, battery maintenance and full ...

Since 1 in 5 Americans live with a mental health diagnosis, there is an uptick of people who have a psychiatric service dog (PSD). To qualify for the service, individuals must be legally disabled ...