Customer service is still a concept many firms outsource. Better firms give it more than just lip service. Great firms make it part of every aspect of their firm. Unfortunately, many businesses and ...

The multi-platform nature of cloud computing has made interoperability a top priority for both digital-native organizations minimizing operational redundancies and traditional enterprises desperate to ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

We've seen Salesforce and Oracle make moves on the service management market, but the growing importance of the sector might be gauged on Wall Street’s response to ServiceNow’s latest quarterly ...

SAN JOSE & SANTA CLARA, Calif.--(BUSINESS WIRE)--Zoom Video Communications, Inc. (NASDAQ: ZM) and ServiceNow (NYSE: NOW) today announced a commitment to each other’s technology solutions to make ...