It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...

Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

Artificial intelligence (AI) is rapidly transforming how we market our products and approach security. Like AI-generated messaging, AI-powered cybersecurity solutions offer a powerful advantage in ...

Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes how businesses connect with people. But how do your customers feel about AI?

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

As businesses continue investing in modern tools and platforms, technology upgrades have become a regular part of operations. Whether the change involves a cloud migration, a new software suite, or an ...

Customer success software startup Korl Inc. says it’s on a mission to help businesses of all sizes unlock more revenue growth opportunities after raising $5 million in seed funding to coincide with ...

As the Unified Communications as a Service (UCaaS) landscape matures, leading providers are challenged to move beyond traditional functionality and toward deeper, customer-centric solutions. The UCaaS ...

Keyloop, a leading global automotive technology company, has agreed to acquire Motortech.ai, a UK-based developer of state-of ...