Bias is often thought of in the context of HR and staffing, but unconscious biases in customer service interactions can negatively affect your brand and thwart longer-term customer relationships.

Companies large and small collect an ever-growing amount of data. According to a TechJury report, in 2020, every person on average generated 1.7 megabytes of data per second. All of that isn’t ...

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing. By 2026, the landscape of customer interaction will be ...