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When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Posts from this topic will be added to your daily email digest and your homepage feed. If you’re constantly being asked for computer support from distant friends and relatives, this can make your life ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

In today's increasingly distributed work landscape, providing remote access to Linux devices is critical for organizations embracing location flexibility. Employees utilizing Linux machines need the ...

BeyondTrust has released security updates to fix a high-severity flaw in its Remote Support (RS) and Privileged Remote Access (PRA) solutions that can let unauthenticated attackers gain remote code ...

The all-new Siri Remote that launched with the second-gen Apple TV 4K has been a hit. And with the refreshed design that features a 5-way trackpad/clickpad, the remote could be handy for more than ...