This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

Most top managers recognize the value of managing knowledge. In a 1998 survey of North American senior executives, 77 percent rated "improving the development, sharing and use of knowledge throughout ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

FORT LEAVENWORTH, Kan. -- The Army Knowledge Management Proponent, in collaboration with the Headquarters, Department of the Army Office of Enterprise Management, is spearheading an initiative aimed ...

FORT KNOX, Ky. - The Knowledge Management motto is to get the right information, in the right form, to the right people, at the right time, to make the right decision. Thai Huynh, knowledge manager, ...

Successful knowledge management means everyone wins. The company runs more efficiently, and employees boost their value to the company when they share information. “Your most precious possession is ...

For those who manage well, there is a bright and prosperous future. For those who are managed, the future (and certainly the prospect of a good income) is not so bright. There is no such thing as a ...