How often have you heard decision-makers say, “Just give me the facts.” The assumption? The “facts” alone–delivered without emotion–convey the whole story. But experiments by psychologists and ...

Over the past several years, I’ve gotten (literally) thousands of emails from readers who are discovering emotional intelligence for the first time, and who have tons of questions. These questions are ...

Great teachers know how to improve myriad aspects of student writing: idea generation, organization, evidence marshaling, diction, grammar, and more. But even with tools and techniques in each of ...

At the end of a movie, when emotions are already running high, a great line of dialogue can feel like a force of its own.