No matter how good your plan may be, without corporate buy-in, you won’t get the funds to make your winning CX strategy a reality. Say you prepare what you think is a winning customer experience ...

Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

Here's my list of seven steps for creating a customer-centric culture at your company. These figure in my work as a company culture consultant; I've found them to be central to creating a corporate ...

As companies think about the causes and values they support, they must also consider how a social responsibility decision factors into the customer experience. Over the last 10 years, companies have ...

Most organisational structures and principles were built and refined in the 1800’s and 1900’s during industrialisation. They reflect militaristic designs, such as top-down control and sharing only ...

It's become something of a cliché that Covid 19 has accelerated banks’ efforts to become more digital and provide customers with speed and a better customer experience. Now it’s not just retail ...

I recently read the book Delivering Happiness by Tony Hsieh – CEO of Zappos.com. He believes much of the success of his $1billion online retail business comes from its commitment to the culture of the ...

A lot of big businesses are making big statements about saving the world. What if they started by looking within to see if they're actually serving their own customers? Nominations sought We’re ...

Gurgaon, India and New York, New York--(Newsfile Corp. - April 9, 2021) - Yatra Online, Inc. (NASDAQ: YTRA) (OTC Pink: YTROF) ("Yatra" or the "Company"), India's largest corporate travel service ...