Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

If you want to earn cash back on everyday purchases like groceries, streaming subscriptions, and at the gas pump, American Express's Blue Cash Preferred is a great option. This cashback card earns you ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

In 1969, a now-iconic commercial first popped the question, “How many licks does it take to get to the Tootsie Roll center of a Tootsie Pop?” This deceptively simple line in a 30-second script managed ...

“The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

If you’re an avid podcast fan, you’ll notice that there are (broadly speaking) two types of shows: non-narrative and narrative. Non-narrative podcasts are more freewheeling, constructed around ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...